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An Entity of Type : rev:Review, within Data Space : foodie-cloud.org, foodie-cloud.org associated with source document(s)

Attributes	Values
type	rev:Review
dateCreated	2015-05-30 00:00:00 (xsd:dateTime)
itemReviewed	Lucille's Smokehouse Bar-B-Que
http://www.openvoc.eu/poi#funnyReviews	0 (xsd:int)
rev:rating	1 (xsd:int)
http://www.openvoc.eu/poi#usefulReviews	1 (xsd:int)
rev:text	HORRIBLE HORRIBLE HORRIBLE experience. Long story that isn't worth the time to get into b/c I wouldn't go back to this place. Please DO NOT mistake this for the Lucille's in Henderson which I actually love. But this place is run by a bunch of idiots and the stupidity trickles down through all of the employees that we dealt with. Showed up and told the hostess that we were there for happy hour (for the food). We had 2 young kids with us so sat us in a booth just outside the bar area but technically in the main dining area. Settled in... got daughter #1 in a booster seat and daughter #2 stayed in her car seat so had to adjust the booth a bit to get her to fit in... but took a few minutes to get settled. Waiter comes and takes our drink order. We ask about the happy hour menu for some appetizers and he says that happy hour is only in the bar area. We explained to the waiter that we told the hostess that we were there for happy hour. So we asked if kids were allowed in the bar area. He said that they were. So we looked around and there were maybe 4 or 5 other tables occupied in the entire place as it was an off time of the day... maybe 3 pm or so. So we simply asked if it was really a big deal for them to make us move our kids, drinks, menus and all of that stuff. He said that happy hour needed to be rung up in the bar. So we just asked if he could just ring our order in at the bar. He said that he wasn't allowed b/c of his manager. We asked if we could speak with the manager. He tracked down his manager within earshot of our table and we heard the manager basically tell him that wasn't an option and he wasn't going to come all the way over to our table to tell us that.... of course he had a bit of an attitude that he was being asked such a crazy request. So the waiter came back to tell us what he said and we stopped him and said that we want to talk to the manager... so we insisted that he actually make him come over to talk with us. We repeated our request to the manager and explained that we weren't trying to be difficult but seems like a fairly simple problem with a fairly simple solution. So he gave us the line that if he makes an exception for us... then he needs to make an exception for everybody... so again... we look around the restaurant to see the 4 or 5 other tables that were occupied which were all in the bar except for 1 couple finishing up a couple tables away from us. I explained that there wasn't anyone else in the bar to worry about and thought it was silly that a "manager" cannot make a basic customer service decision like this. He insisted that it was not possible.... So my wife and I debated whether we wanted to move to a new table or just leave. Again... with 2 kids and a hot day... just decided to move to another table since we were starving. So we get a new waitress b/c it is her section and she chooses to make sarcastic remarks from the very beginning about us having issues. Took our order and gave us the bare minimum in terms of service. We had to flag down random people for drink refills and the food came out all at once (appetizers and main course) Food wasn't prepared well... but what's the point of complaining at this point. So we laughed it off... got sarcastic with the waitress towards the end... left her a big fat Zero for a tip and won't be back. It is crazy what a night and day difference the Red Rock location is versus the Henderson location. And for what it's worth.... it seems that we get poor service at just about every restaurant at the Red Rock Casino which is disappointing b/c it is such a nice place. But seriously.... 10 years I have been in town and probably 5 or 6 restaurants there have consistently bad service. This has been the worst by far!
http://www.openvoc.eu/poi#coolReviews	0 (xsd:int)
rev:reviewer	Robert

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