I came here with a couple of colleagues from a nearby hospital in which we work. We came in at around 10:30, no one in the restaurant aside from us. We proceed to order our breakfast. There were 3 staff behind the counter, busy prepping for a catering event, I presume as evidenced by the big trays they were preparing. Not one individual acknowledged that we were even in their midst. It was only until I asked if anyone was going to take my order that anyone even looked up. I proceeded to order French toast which came with bacon. I was told there was no more bacon! I said it was fine. I will take just the French toast. The staff person behind the counter would only take one order at a time, which is of course problematic as we had many orders from other colleagues. That's ok we tolerated the wait as we needed breakfast. When the French toast was done, I was informed that they've also run out of maple syrup.
At this point, the appetite was lost and we wasted a good 20 minutes waiting for food that was not going to be had.
I understand that their catering order was more profitable than our breakfast order, however, there was nothing in place for the walk-ins that would likely keep their business thriving.
We asked for our money back. We work in their neighborhood, it was evident by our attire. They just lost the business of many workers in the hospital lane of University Avenue.