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  • Just a horrible experience all around. Our landlord hired Rockstar Landscaping after having problems with the previous landscapers leaving the gates open and their dogs getting out. On their first visit, we walked the yard with them, introduced the dogs, showed them trees that need trimming etc. It went downhill from there. They were supposed to have tree guys come out to do some trimming, which was delayed repeatedly, I guess they were behind and then the weather was bad, but they never communicated this to us or the landlord. I also make a point to clean up dog waste and make sure the dogs are inside when the landscaper come (I work from home, so it's pretty easy for me to do). I noticed that the back yard was getting minimal work done, and one of the visits, the worker walked up and down the side walkway, and that's all, maybe 10 seconds of work. When I mentioned this to our landlord, she was informed that the workers couldn't go in our back yard due to excessive dog waste, which Rockstar claims, looked like it hadn't been cleaned up in over a month, which is absolutely ridiculous. She had been in our backyard on the first visit and knows there was no dog waste. They also claim they only have an hour per house and there just isn't enough time to do the front and back yard. Our front yard is fairly small. Our past and current landscapers are able to do both front and back thoroughly in about 30 minutes. The nail in coffin, though, was the tree service. When they finally did come out, after about month of delays, they didn't even cut the trees where we showed them it needed, they cut trees that didn't need trimming, and they left our gate open, and our dog was running in the street. When we called them directly to find out who trimmed the trees, Robin told us they don't have tree guys!?! Who trimmed our trees then?? To summarize, just an amazing amount of lies to cover themselves, shift the blame to us, rather than their poor service, and an excuse for everything. Just bad service all around.
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