It still blows my mind that people will line up out the door for this place. Unfortunately, I have several friends who swear by this place so its not uncommon for us to make a detour to come here and then wait in line. I hate to be that person who insists on going somewhere else but I would never choose to come here on my own because I hate the crowded wait.
Yes, the milk tea is relatively better than other places and definitely worth the price but it is by no means worth waiting 20 minutes and often times longer. The shop in itself is tiny, crowded, and hot so I would not want to stay here a moment longer than I needed to - most people just take it and go.
It's nice that you can customize your drink, I like being able to control the amount of sugar, ice and tapioca in my bubble tea so that's definitely a plus!