My experience was very similar to Jamison's. I have had good experiences in the past but now this company intends to rob you blind! I needed a rewiring repair of a gold bracelet that had been repaired five weeks ago for $28. They did not offer a receipt for the repair, which I thought was odd so I asked for one. The two guys at the location fumbled around then finally handed me the yellow copy of the repair ticket. Early this week my fiance took it back for a similar repair and was quoted $76! The guy could give no other reason other than the prices have gone up, then questioned the previous repair price and asked that a receipt be brought in. Today, we returned with the provided repair ticket and was told with arrogance that it was not a receipt and could not have been the correct price (was I lying?) and demanded how I got the ticket (am I a thief too?). He then pulled out his book again and quoted $141 because prices have gone up! I will never return for such poor custumer service and business practices. They pull their rates out of a hat because you of course always have the most expensive repair need. A horrible, horrible, horrible company. Don't waste your time, but if you do demand a receipt.