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| - Shoulda read the reviews before going there. Made an appointment for an oil change on a Monday at 4pm. They had had a sign out back for a 14.94 oil change. Guy at the counter shows me the usual chart - regular oil, synthetic, blah blah and that it's 16.95 due to some corporate rot. He then tells me that since my car requires 5w-20 it's $2.00 extra per quart. My eyes get squinty, my brain whirls, and I ask since when is THAT oil more? I can't remember his response because I was still thinking all sorts of things. THEN he brings out "the CARD" that has a "special" chemically treated piece on it to identify fluids that need to be replaced. Now I exhale (audibly), grin and shake my head - thinking about the other scam shops that just do oil changes. I think he gets it now. He says he can get the oil change for me for free. So, I ask... "how". He says "with a Big-O card". So I say "ok" (still not thinking properly). Turns out it's a Big-O CREDIT CARD, and I am now the "proud" owner of a BO credit card. But, the oil change was free.
So, how long does an oil change take? Turns out, at Big-O, about 2 hours. I've done them in 10 minutes. I did get there before 4pm last Monday. At 5pm they finally roll the pan under my car. I mentioned that to one of the guys at the counter and he just grins. Another 15 minutes and the oil is being drained. Another 15 minutes and they come in and tell me that they don't have my oil filter and it will be there in about 10 minutes. My vehicle takes one of the most common filters EVER... and BO doesn't have one in stock? I mention that to one of the guys. He says - "well, we keep 12 in stock and if a 13th car comes that needs that filter, they won't have one". (Another eye roll, head shake and audible exhale).
I also asked if they could check a rattle coming from under drivers' side of the car. Clerk says "ok". So we go to the bay and check for loose hangers and heat shields. Nothing. No big deal. So, the "main" man (someone told me he was the "main" man) hits the muffler and says your catalytic converter is bad. (My reaction - see above).
They put the car back down and bring it around. They never show me the magic card for the fluids check. Imagine that. I think they know they will never see my or my car again. I'm pretty sure even if I try to go there, my car will explode before driving in their parking lot. I'll have to explain to my car that we're just going to Home Depot and not to worry.
I used to do all my oil changes but just don't feel like doing it anymore. So, I checked prices of oil. 5w-20 oil is actually CHEAPER than 5w-30. That's at WW and for Castrol conventional oil. I used to grab a coupon online and go to that huge retailer at McKellips and Greenfield for oil changes. They honored the coupon and changed the oil while I shopped. No hassle, no problem, no appointment needed.. I feel like I should go apologize to them for going somewhere else.
Back in the olden days, Big-O used to be a decent place to go. Not anymore.
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