After shopping around and speaking with several resume services, I discovered that this service is by far one of the more pricey options.
For the same services as other companies, the prices here were double and the expedited services were a slower turn around time than others.
I also think that the information I was asked to provide wasn't very in depth. Other places took more time to ask questions, really get to know my career goals and information about my desired field.
All in all, Karen seemed nice but I couldn't justify the pricing.