This mall is always busy and while the kiosk-ninja's drive me a little crazy (especially the card trick guys; I loathe magicians) I usually find what I need there. The layout is just a little odd, particularly trying to get to Macy's from the escalators near Guess, but with a little patience you can figure it out.
If you are trying to get to the Apple store, Dillars, Z Gallerie etc, try entering through Nordstroms; there is a valet there and it's a lot quicker.