Really excited that they have a brick and mortar store. Always wanted to get their stuff but always hesitant cause have never tried the fit.
Also really excited about the Stumptown coffee availability.
I like the way their store is designed. Coffee shop in front. The way the clothes are displayed is easy. One thing I thought about is whether the barber shop would be better placed on the long wall or the window so more people in the store would know it's there.
The people, pretty nice in getting sizes when they aren't on the floor. What I found though (twice) is mistakes in billing or not knowing or explaining policy correctly. When asked about return policy, twice was told full refund. But when i came to return, found out it's for store credit. In my opinion, store credit isn't considered full refund.
Other than that, really like their styles, checkout process, and emails, while I get a lot, are directed quite well with eye catching offers and ideas!