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  • My service advisor is Matt. I highly recommend going to him for service advice. I would like to say that he will try everything in his authority to satisfy his customer. Good job : Matt, you have earned my 5 stars. But I do wish the guys in the shop would adjust my clock to the right time before giving the van back to us. I found a used part in the second row yesterday. Not sure what it is. I will upload picture later. I just upload the used spare part. What is this round cover use for? It looks like a cigarette ashtray. I downgraded my experience to 4 stars because finding an used spare part in the cabin after service at a dealership is not what I would expect. Add on : about 2 months later. I took the Van in to install the passages side airbag remedy. Of course I showed the actual piece of the ashtray to Matt. And he asked his foreman about this contraption. They said it is definitely not a Toyota part. So this morning I looked at the picture over again. And think where this little guy came from. And I look at the glyph carefully. And I am 99 percent sure that the foreman is correct. This is not a Toyota part. This is not a Japanese part. The Glyph means Cathay thrive in Chinese. My apology goes to Matt and his shop team members. It is my fault to judge too quickly that this a left over spare part. I am returning the star I took from I last review. They earned a 5 stars report from me. My the way. Matt just told me on my last visit the coffee and snacks are FREE. Now he tells me. :)
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