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| - Hands down the WORST customer service I've ever experienced! I called my order in ahead of time to be ready for pick up, got there and had to wait 20 minutes after my ready time. What's the point of calling in advanced? No point with this place. When my order was finally done, I hurried home to eat. Come to find out my order was incorrect..big time! I called down to the restaurant asking to speak to a manager, who announced herself as Bri. She told me they'd remake my order and I can come back, but to make sure I bring the food back with me...that was a bit more than odd to say the least. So I drive all the way back to the location to get my correct order. Having to wait, yet again. When the corrected order was finally done, I went up to the counter to get it, and Bri, the so called "manager", asks for the garlic bread back from the incorrect order. Telling me it's their company policy to take back wrong orders of food. What are you going to do with it? Resell it? Gross. I refused to give it back, due to the fact that I wouldn't want them to sell me someone else's food. As I'm walking out the door, Bri yells at me "don't ever come back!". Seriously?! What kind of "manager" says that to a customer??? None. I go back in asking to speak to an actual manager. She then rolls her eyes, yells "FINE" and goes to the back, to come right back out front to tell me that her manager isn't available and that I can call tomorrow to speak to the owner, by the name of Ken. I'm an baffled that anyone in customer service would treat a guest this way. Bri is beyond rude and immature. Watch your back with this location! Not sure how the rest are..hopefully nothing like this one!!!
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