This restaurant used to be great. But lately it has declined in both service and food quality. Many times we've ordered items on the menu to be told "we're out of that". Three times in five visits the restaurant has been out of baked potatoes! When I order a steak, I want a baked potato. Not broccoli or fruit or spinach! The weird thing is every time this happens, I have to ask the server...was this not noted a few hours ago? As in, hey we're down to 3 potatoes and it's only 6pm..perhaps we need more? Because a Publix grocery store sits less than 25 yards away from the restaurant! Twice our steaks were prepared incorrectly (one steak was completely charred black) and while the manager did bring out the redo steaks, he didn't seem very concerned or friendly. In the past, the same manager would come around to every table to inquire how was the meal/did we need anything, etc. Also I've been dismayed to discover their Tuesday night steak deal is now gone and has been replaced with Trivia Night. It would be fine if this was a bar/pub. However I was under the impression this was regarded as a nice sit down restaurant for families, couples, groups, etc. and the extremely loud atmosphere with a blaring announcer and cheesy music is one I'm sure I'll avoid in the future as well as many others who have remarked on the unpleasant environment on Tuesday nights. Also the whole trivia setup is a joke as we noted the one unfortunate time we came in on a Tuesday night that practically everyone who cannot be seen by the trivia announcer (which are many) was Googling every single question on their phones! That really isn't a fair process but since we weren't playing and ate quickly to get out of horrific noise of the once pleasant restaurant it didn't matter to us. Not sure if trivia night will continue but I know several of us who will avoid that now and although it's a lot further away, we will probably be heading to the other location on Carmel to see if their setup and availability of food items is comparable to how this location used to be.