I had a great experience when they were at bath/Lawrence. I been wanting to try their new location. Although I'm not complaining about the food because it was good, the other things below make me question the kitchen and management style which makes everything unsettling and a bad experience. The 2 star rating is only for the food.
I was at bath/bloor ready to go to all you can eat sushi at Sakura . I convinced my girl to drive up to this place because I thought it was $20 and to try a different place. It's $2 more on weekends so for $2 less each and an extra drive this is what we got.
The bathroom is poorly maintained which makes me question the kitchen.
-My coke was in a can and the top part was dirty.
-it looked cheap now they taped over several order items, on all the order slips. It's like $0.10 a copy just reprint them instead of printing tiny labels+tape+labour, it's not like you are super busy, maybe that's where the service time is wasted.
-and who adds French fries to an all you can eat Japanese menu?
-The server didn't greet us when we entered and was kind of bitchy.
-It clearly annoyed her that my girlfriend picked out the cucumbers in the rolls she got because she told her rudely to tell then she didn't want it.
-We had to wait until we finished everything we ordered before we got another order slip which made me feel forced and uncomfortable.
-the service was slow with 2 waitresses and only 5 tables of 2 including myself.
-she watched me tear my napkin to share half with my girlfriend and I felt stupid asking for more because it's clearly obvious we need it.
-only once did she refill my girlfriends green tea and the other 2x I asked.
-she handed us a reused order slip with erased pencil marks.
-we asked for vanilla and green tea ice cream, the green tea was clearly a smaller portion compared to vanilla.
Also you could see they used the same scoop from serving the green tea to scoop the vanilla because the vanilla had green on it. Is the vanilla cheaper is that why there is more then the expensive green tea? Or was it too expensive to rinse the scoop with water? Maybe way too much to buy more scoop utensils.
By the time we were done eating we were the last customers and not because they were closing. Luckily some other server walked by to tell me I had to go pay via card at the front (why couldn't our server tell us?)sounds dumb but they don't have a wireless machine.
Everything seems like they are pinching pennies everywhere they can because they probably don't have many customers. But guess what, your penny pinching is driving customers away. For $2 more I'll drive another 20 minutes downtown and spend my money/gas. If you stopped cutting corners more people would come back. We won't be there for that
I tipped 13% only because the food was good, the sushi guy at the bar made me laugh and it's my way of saying goodbye.