Love hate relationship with this place. The pizza is great, the lunch special is an awesome deal. They have some good items on the menu and the portions are large, but the dinner prices are extreme for the quality of food...and the service is AWFUL! If you are charging those prices, you really need to hire better staff to make the experience match. What really drives me crazy is the no free refills. I managed a restaurant for 5 years. The cost for restaurants in this area is literally pennies on the dollar. That is why many restaurants and chains switched to "free refills" without worrying one bit about their bottom line. These items cost the restaurant between 5 cents and 20 cents per serving. Keep that in mind the next time you want to order a $2.50 Coke. Soda is so cheap that paper cups, when used, represent a bigger expense than the soda itself. To charge extra for refills when the cups are fairly small to begin with and half filled with ice is just nickle and diming your customers. The bakery has severely gone down in quality over the years.