One you receive your first bill you will see that there is not one other bill that will reflect your contracted rate. If you want to speak to a CSR in the US you will need to wait on the line for approx. 30 mins to be told that a CSR can't help you. You will need to call billing, who will tell you that only a CSR can make adjustments your account. Your will NEVER RECIEVE a billing statement with your contracted amount EVER!!! It is a nightmare. My contracted rate was 169.00 Per month for premium bundle. My Payment history 11/2015 - 5/2016 has been $1322.00 making my contract rate actually 220.33 per month. Check you bill every month and ask for your contract in writing...