My husband and I use Southwest Airlines as our go to airline because of the free check luggage and the variety of options for flight times and destinations. With that said what blew me away this trip was our flight attendant Tolando. She was on our flight 5/19/17 Flight 369 LAS to BNA. Customer service can make or break a reputation of a company no matter the price of the service. From the first hello stepping onto the plane she greeted me and everyone with a huge genuine smile. And her positive energy continued throughout our 3+ hour flight. She never wavered with her upbeat service to all passengers. There was something special about her, which I know people may think that's weird to say but it started the tone of our trip and would make my day. As we exited off the plane I didn't realize I soon would receive a message of a family member passing away while I was in air. It was almost like she was meant to be there to keep my energy positive and remind me how others can really affect the mood of the day. Instead of being depressed and sad about the passing of my grandma it was Tolando's positive energy that made me thankful of the wonderful people in my life whether they are family, friends or a complete stranger who had an amazing impact on my day. If only everyone had a soul like Tolando. What an amazing employee.