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  • Where do I begin to describe the experience of Hotel Hell? We used this hotel as accomodations for out of town guests for my son and daughter in law's wedding. There were a multitude of problems with the reservation system. They didn't have rooms (when a groomsman booked on a travel website he was able to find a room). They didn't allow rooms booked past a given date when, in fact, my DinL had it in writing that guests could book up until the date of the wedding. When the bride and her bridesmaids went to check in on Friday night, they had no rooms, as apparently a Kardashian entourage was given an entire floor including the bridal suite promised to my son and DinL. To make matters worse, father of the bride waited over an hour for lunch that the server FORGOT to put the order in for, making him late for the wedding rehearsal and they were not even comped! It gets worse....the happy couple's credit card was TRIPLE charged for their room, which was not even the one promised. The bride stormed down to the desk in tears with her hair done/veil on to complain. They then had no money to start their honeymoon. NOT how one's wedding day is supposed to be. There were multiple wedding parties in this hotel this weekend, I saw at least 4 brides and I can only hope they were not treated as shabbily as we were.
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