Came here in the afternoon to check it out. Told the person behind the counter that it was my first time and she gladly explained. I ordered the jalapeƱo bagel with chive cream cheese and expected to pay right there. She said we have to go to the other end to pay. That seemed weird but she also had to go to the other end to ring me up. This seems really confusing and inefficient for all involved. I understand picking up the order at the other end but this was weird. Also it makes no sense as you could actually have 4 registers for the busy time.
The bagel choices are great but they were out of almost everything. The bagel I had was good and I would come back if I was nearby but would not make a special trip.
I should also mention that they are really friendly and the place was clean.