I just returned from a 10 night stay, the Hotel staff was amazing, to the point where they moved a sofa sleeper into my room to accommodate me so I could stay in the room that I've stayed in there for the past 14 years. The hotel is what it is, if you're expecting a 5 star resort then don't stay here, but for the cost and what you get I will never stay anywhere else when visiting Phoenix. This Hotel is NOT is a seedy part of town, there is a 5 start resort Squaw Peak two blocks down the street. Staff is always friendly and the FREE Breakfast, Happy Hour and BBQ (First Wed of each month) are great perks. In room coffee is excellent. For those who gave this hotel anything less that 3 stars I'll also assume you're easily disappointed no matter what the situation. Some people are just never pleased by anything. I feel sorry for them. Staff at BW thanks for making my extended stay there a great experience.