One of our pooches is... let's call it "sensitive". She freaks when presented with new situations and people, which has led in the past to less-than-fun grooming experiences. She's been to Das Pooch twice now - once for nail trimming and once for grooming, and she's starting to enjoy her visits! The level of caring and animal "feelings consciousness" is fantastic. I recommend you give the pros at Das Pooch as much time to pamper your pet as necessary - don't rush them since they know their jobs and they know pets.