Ordering here was bad from the start. The women who answered the phone was SO rude. She couldn't be bothered with my questions. She then told me an hour for our food to be ready, which wasn't a problem id just expect it to be warm..not like it was sitting out for two hours. The chicken Parmesan was soggy. The meatballs tasted like a ball of spice. The only thing being close to good was the salad. Incase the owner reads these I'll give you a description of her. She's definitely an older lady, works behind the bar, and reddish brown shoulder length hair. Now back to the disgraceful woman who took our order..when I went to pick up our takeout it got worse. I don't think she realizes when she huffs, puffs, and makes nasty faces at customers they can see her. She answered the phone and someone had asked her a question and alls she said was "no" and hung up the phone and then rolled her eyes. She didn't even offer to get me a drink while I waited for my cold food and ignored me so I couldn't order one. 15 minutes later our food came out and I politely asked for more salad dressing and she just looked at me and turned around. Like who does that?! Have some manners! We NEVER not tip but I seriously couldn't give this lady a dime. She ruined our experience there and we definitely will not be back which is a shame since we are locals and love getting take out on busy nights. I suggest if you're eating at this establishment stay away from takeout and the bar. You'll be treated like dirt and your food will be cold.