I go there often. I like the cone. I ask for the ice cream in a cup because they will waste the cone. They said they would charge me double and call it a plain sundae. Yesterday I got the no cone ice cream just like I have for years. The girl at the drive thru refused to open the window and talk to me. The manager said it is different in the register now and she would explain it to the employee The employee needs customer service skills. I left and I won't go back. I have been going there regularly for a long time.