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  • I haven't been here in about a year but I recall the atmosphere, food, and service being above average. I used to rave that this was my favorite restaurant in Cleveland. NOT ANYMORE. Perhaps my tastes have changed, maybe I have higher expectations for service...or this place has both bland and poorly executed food, with bad/slow service to boot. To start, I arrived with my significant other (who is a chef) at around 7 last night. There wasn't a hostess to greet us at the door. After waiting about 3-5 minutes someone came over to greet us while carrying a load of dirty dishes, walked passed us with them and set them down on the table behind us. Mind you I understand she was helping out, but there were less than 7 tables in the place and she could have set the dishes down first away from the host stand. But she sounded friendly enough, and took us to a table inside, in a room with only one large party placed in the middle (all other tables were empty). And sat us directly next to the party, next to the loudest section of that party, where we couldn't hear ourselves think let alone hear each other. I asked to move, and the hostess moved us only one table away but still DIRECTLY next to this loud party. I then asked to be moved further and she chose one more table away from that but STILL directly next to the party. Then I complained for the third time and the guy watering our table let us finally move across the room despite ALL of the empty tables in the place. So I try to start again fresh focusing on the menu. My guest orders bruschetta to start for the both of us. It arrives rather quickly. The bread is about the same as what was already on the table except instead it has a thin slice of Smoked tomato and a few pieces of ricotta cheese and is really hard being overly toasted. The taste was bland because there literally wasn't anything to the bruschetta besides a slice of tomato and ricotta cheese...NO Olive Oil (which it desperately needed because it was dry), and NO salt/cracked pepper (considering it was BLAND). the only saving grace was the slice of tomato and still we would have been better off with the free bread on the table because at least that came with butter so it wasn't completely dry and a value. Next we received our entrees. My boyfriend ordered the Eggplant Parmesan, which was pretty decent. I ordered the Braised Short Rib Gnocci dish which I have had at least 3 times. But this time it was bland. It was supposed to have a Gorgonzola sauce. I could barely taste the cheese, there may have been a tiny hint of it according to my boyfriend (who didn't like it) and it needed salt. However, the short rib was cooked perfectly and there were plenty of the tasty mushrooms but I wished I had something with more flavor. As for the service, it was slow and awkward. To start I had to request 3 times to be moved. Between the "appetizer" and Main Course my server took my B&B plate out of my hand while I was moving it closer to me and said "thank you" like I was handing it to her. She obviously misunderstood me, leaving me confused and stuck holding my silverware in my hands as I had nothing to set it on until I reached over and grabbed another small plate off the table next to us. It was incredibly uncomfortable. The server also disappeared for a long time after we were finished with our meal. My boyfriend wanted to order dessert but decided against it due to the slow service, and chose to have dessert at Sweet Moses instead. So at the end, all I enjoyed was the Blackberry and Mint cocktail, the decor and music. And my Boyfriend, the chef, said the only thing he enjoyed about dinner was dessert at Sweet Moses. They gave us excellent service, the coffee and sundaes we ordered were perfectly delicious, coffee was fresh, we liked it so much we even ordered a slice of apple pie and tipped out the staff enough that they weren't sure if it was a mistake or not. All in all, if you are looking to have an exceptional meal while out on the town, I would pass on Luxe. But if you want Cocktails and atmosphere and maybe to share a few dishes (so you're not committed to just one in case it's bland) this could be the place for you.
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