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| - I really wanted to like this place. Just moved to Phoenix from California. Back there we had 1 groomer we always went to that was great. But me and my husband knew we wouldn't find a place as great cus that only comes once..so we didn't have high expectations. When I originally called for a price the lady who answered seemed rude. I didn't take to offense I brushed it off. She stated for a bath, brush and nail trim it would be $25. Didnt seem so bad. So I called again to make an appt, she seemed the same, short and simple responses.. When we took our dog in, their was no "hello or welcome", no hospitality from anyone present. " what can I do for you" was said so unhappily.. I let the lady know my dog had an appt, she took my dog and had me fill out a information card. I asked her if anal glands could be relieved as well, bcus I could smell her leaking, and with my dog that usually means she's full. (I've personally tried and I cant seem to do it right) She stated it was included in everything so I said ok cool. Once i finished filling card, she just said" we'll call you" so I left and about 2 hours passed which compared to my usual groomer seemed fast. But I didnt worry. When I arrived they just told me the price, I paid and they gave me my dog. They didnt tell me how she did, if they had a hard time, nothing was said. Which was also weird to me. So I asked. They said she was fine. No trouble. So when I arrived home I felt like her nails were still long. They didnt look cut...but I thought maybe I was crazy. So I didnt think anything of it. She smelled clean. But not like super clean. Again didnt make a fuss. But now today, a few days after the appt, my dogs anal glands bursted. I may be exaggerating when I say bursted but I'm not exaggerating when I say that she leaked so much, it was obvious they weren't relieved. Their is no way possible they were relieved and 5 days later they got so full they bursted. I was pissed at this point bcuz it was all over my bed. And yeah yeah it's not their fault I allow my dog on my bed but it was their fault it happened bcuz they stated they would do it and then didn't even let me know they didnt. I attempted to call multiple times and no answer even though it says they ARE OPEN. My husband also attempted to call, no answer. So the only thing left was to leave a review. Now I'm not so sure they even trimmed her nail after all and I dont feel crazy about it bcuz clearly they dont do what they say they will. I will not be returning. I will not be recommending. And I advice anyone else who thinks about going here to save their $25 for some place else.
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