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  • Took my 2017 RZR XP4 1000 in for a recall, now after years of dealing with many RideNows and the problems they have become known for, shady salespeople and tactics, the extreme stupidity of the parts department, and the service department.... just to say the least I was very hesitant to take my ride to them for what is a simple fix. But after the nightmare I had with another dealership for my first service they were the only people in the valley that was aloud to doe the recall repair. So I called the guys out in surprise and told them what I needed done. To my complete shock they ordered all my parts that where needed and said they will call when they have the parts and set up a time that works best for me to have it all done...... I have never had that happen before and was very happy that I could still ride till then. When the parts showed up about a week later they called and we set an appointment that would work great for me. When I dropped it off even though they said they could pick it up from my house I was fine with the drop off. Told me it would be about 30 to 45 min, and I was welcome to wait if I wanted. And to my surprise it really did take about 35 min and I was losing up to head home with it. When I got home and parked my RzR I noticed the the Exhaust bolts had been stripped, and all that ran through my mind was "Balls!!!....now I'm going to have to deal with this kinda stuff again..... I should have known better to go to a RideNow...." so I called back talked to my service guy and told him what was going on. All he asked was could I send pics so they could see what I was talking about...... thier was none of this we need you to bring it back stuff you normally would get... I was shocked. So I sent pics and an explanation. About 30 min later I get an email back for the boss saying her was so sorry that happened and they were going to have it fixed at no charge to me, and they will do what ever it takes to make it right. Then my service guy calls and says they have parts ordered and when they get in they will call....... and now I'm pissed because I have nothing to be pissed about.... never would I have ever thought this would ever happen to me.... they call and tell me my parts are in and asked when a good time to come pick up my RzR..... the picked it up first thing in the morning and had it back to me later that day after I got off work. After what they did for me I will definitely be back and be sending all my friends and family to them for what ever they need.thank you guys for blowing my mind and pissing me off for not having anything to be mad about... best Experience ever I highly highly recommend right now of surprise.
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