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  • The food was alright for a seafood place in Cleveland. The service was okay, my server, James was nice and helpful during my dining experience. However, when I noticed the next day that i was charged TWICE for my bill, that's when the unprofessionalism, rudeness and harshness came out when I called the next day. I called Sunday, May 6th at 12:06PM and I woke with a gentleman who said he was a supervisor. When explaining my situation he immediately sound annoyed and I could hear him sighing with impatience. When he took my information he put me on hold, I could hear how him, my server and a couple other employees there speaking to each other and it was disturbing... I could hear the manager yelling at my server the night before and my server responding back in a negative way. I could hear him yelling "I only charged her once, look. look!!" And he yelled back "you're the only white guy who fits her description!!" When they found my signed copy. After they found my ticket from the night before, the one I signed, they told me unless I had my customer copy they weren't going to do anything about the issue. Trying to have better understanding of the situation, I asked "even though you have my signed copy and I have my bank statement saying there are 2 separate transactions for $87.48 you can't do anything without my copy?" The manager told me no and hung up on me when I asked for his name so I could speak to him in the future if I found it. The situation honestly made me feel horrible and uncomfortable, especially knowing I'm out almost $100 for nothing and they don't even care. This was my first time dining in at Boiler 65, and I thought I had found an amazing new seafood restaurant I can go to, but unfortunately I will not be returning.
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