I have enjoyed everything I have eaten here. Their prices are in keeping with the norm and their food always seems fresh. I have had a few wraps and a bagel sandwich and 3 different things from the coffee menu. A+ on the menu and integrity of the food.
Also - there is free wifi.
So why the missing star, right?
The customer service is hit or miss. A couple owns this and they mostly run this place alone but they do have help. Even so, EVERY single person behind the counter is a bit rough around the edges. They seem to think they are delivering good customer service, but most often they are not gaining the kind of rapport with their customers that a business like this needs.
ONE example: this one time I witnessed the owner shout out for someone to come get their order (the setup is much like a Starbucks in that there is an order placing counter and a pickup counter). When the girl sat out of his sight, eagerly engaged on her laptop instead of hopping up at his repeated beckoning - he rapidly walked all the way around his counter and all the way over until he could see her and then LITERALLY yelled that her order was ready. Thank goodness her response was timely! I am not sure what he would've responded like had she just smiled, nodded, and said thank you - leaving her coffee at bay for another moment. hahaha. I understand wanting your customers to have their order while it's hot, and maybe he has lost a little bit of money when it comes to people taking orders from the counter that don't belong to them... but maybe kindly delivering her coffee to her since he took the time to walk all the way over there anyway would've been a better move.
That said - you can tell they take a great deal of pride in their menu and each individual item they make. Also, the owner uses dry humor - which I get a kick out of.