I got take out from Bang Bang last Saturday. I don't eat beef, so I ordered a chicken club and my friend got a burger. We placed a detailed order over the phone and were able to pick up in just 10 minutes.
Unfortunately, when we got back to the house my friend bit into his burger and discovered that it was medium rare. When we placed the order we had requested well-done. I called the restaurant to let them know about the issue and told them I could come back to pick up my correct order. They were very nice and even gave me a $5 gift card for the inconvenience, along with replacing the burger.
Once we got the correct order it was absolutely delicious. My chicken sandwich was cooked PERFECTLY (not dry, like many) and their sweet potato fries were delish.
I will definitely be back to Bang Bang Burgers. Even if their food wasn't so yummy, I'd be back just because their customer service was so spot-on.