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| - Don't do mailboxes here, you will be sorry. Be cautious about mailing things from here.
Don't be fooled if someone acts nice, you can tell by this and other recent reviews that the service is not worth using.
They used to be pretty good. New owner/manager/staff and now their service has fallen drastically and it is just not worth it. They do the basics ok - send out packages for a fee. So the basic services is 3 star service (ok but not great).
But what kicks this review down to 1 star was the treatment when I closed my mailbox. I had a mailbox here for years. In the last year or two sometimes something got misplaced (a package a shipper said was delivered or a letter that took an extraordinary time to arrive) but it would eventually show up at my mailbox. People seemed friendly but I only used them to pick up my mail or if I had a return (if I shipped a package on my own I used the USPS kiosks as those are so easy to use).
I have had mailboxes with other companies in other locations so I am very familiar with the typical choices to keep the box open or to pay a monthly fee (and any forwarded postage fees if I was not local to pick mail up regularly).
I contacted them a month before my contract was due for renewal to get choices.
After discussing choices and prices (we had to escalate the call to find someone who understood the choices), I said I wanted the choice where we didn't keep the box open but they held the mail for several months and we would pick it up every couple of weeks (for a fee of course). They had said mail would be thrown away (not returned to sender). Since I have changed mailboxes several times over many years, I knew how many odd things are not caught when changing mailing addresses and while they pushed only one month hold after the contract was finished, I knew I needed mail for several more months and told them this every time.
I spoke to the employees regularly that final month of the contract and the following month (via phone and in person) and each time reminded them of the choice I was taking. Often I struggled to get them on the same page as I was with the choice and typically someone else had to get involved (they talked to someone in the back room then came back or they talked to someone else then got back on the phone).
At one point they said take the free month then do the paid months if I wanted them (I thought that was really weird but just said I knew I needed about 3 months after the contract was done).
I offered them the keys a couple of days before the box was to be closed and again said what we wanted to do. They said they would do a month free first and I said well ok, but I need several months to continue receiving mail. I asked if they needed anything from me (money, me to sign anything), they said no it was all set.
Now, I am at just over a month after the box was closed. I went to pick up mail and give them money for holding the mail for us to pick up for the next month and I was told "your box was closed....you are no longer in the system....we can not do anything". Of course I was livid, I must have talked to them 5-6 times to make sure they were doing what I wanted only to be and now told it wasn't done with a "too bad" attitude. I was finally told I could send an email to the general email for the store and maybe something would be done (huh? Why wasn't I told to call or come back when the owner was there and told when that would be? And why the heck did the manager not care at all, especially when he was involved in some of those phone calls I made?).
I wish I would have read the more recent reviews, I would have known not to trust them at all and just left the box open an additional 3 months. Not caring about a term customer is very telling.
If they ever give a reply to my email sent 8/5, I will update this review.
Update 8/16: Interesting that UPS store has not answered my email (I was told to escalate this issue to the owner that way), yet he replied to Yelp - interested in their image, not actually helping customers. Hmm, ownership change... so the letter saying extend your rental now at a lower price before ownership changed was an advertising ploy? Bottom line, I asked repeatedly for mail to be held and picked up after the box was closed, I offered to pay for it twice (before hand and at the time the mailbox was closed) and both times I was told no money was needed at that time, then they have excuses that keep changing why they "can't do it".
Update 9/14: I have been talking to corporate. They were concerned what the store had said & done and strongly agreed with me. They told the manager to give me the service but the store is just making up excuses.
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