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  • I ordered spaghetti and rigatoni for take out. Nice girl at the counter tries to ring up my order and computer will not work. Played with it for about 8 mins. She gets manager Joshua Gleason to help. He plays with it for about 5 mins and restarts it. Waited for the reboot and still not working. Food is sitting on cart. She finds Joshua again. We have now been here for about 20 mins. He plays with the computer and can't get it to work. Nice girl walks away, Manager does not offer an apology, acknowledge our presence, says nothing to me. He took my card and walked away. Finished the transaction elsewhere and returns my card to girl in the takeout area. Who passes it to me. Very poor example for his employee who was very nice. He never offered an apology, a dessert, a discount. But first and foremost an apology. I was VERY disappointed with his actions. When my kids were teenager and had friends over, I ordered lots of food from Buca in Chandler. They are adults now, and servings are too large. So I haven't been back in a while. I will not return to the Scottsdale store again.
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