I made an appointment at this place for fraxel. 1700 for face and neck. I planned it around my vacation at work so I would have down time. The day of my appointment they call to tell me they don't have the laser. I was furious. Then they try to say come in for a consult. Um. No way. And don't ever contact me again. The good news. I got in somewhere else for the same day and it was half the price and included products worth 200 dollars. So. Maybe it all worked out for the best.