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  • CWC Landscaping is Very unprofessional & does not care for the safety of residents. I requested my property management company to repair faulty sprinklers in our backyard. Later I was notified via email "You should be hearing from the vendor (CWC Landscaping) shortly to schedule an appointment for the estimate and/or repair." Several days passed with no contact from CWC so I called them using the info my property management had given. Monday June 27th 2016, I spoke to a woman at CWC explaining I wanted to schedule a visit. The woman then stated CWC already had someone visit my home & submit an estimate to my property management company. I was utterly confused & asked how that was possible since a visit hadn't been scheduled nor had anyone ever come visit. The woman then said "We don't need to contact you since the property management company contacted us, not you. If your gate was unlocked our person will go ahead and walk in but if it's locked they'll jump the wall". I was in SHOCK. At that point I asked "So you're telling me that your employee came to my home, jumped my wall and entered my property without first knocking at my door or asking permission?" She said "Yes." I am a stay-at-home mom of young children, have a small pooch AND we're home-invasion survivors which is the reason we moved to Surprise, to feel safe in our home once again. Knowing that some "Stranger" actually jumped my wall & entered our property without my knowledge or permission is beyond TERRIFYING. It's even more terrifying since my children are in & out of the backyard often throughout the day. At that point I sternly voiced my opinion in regard to their outrageous misconduct, being unprofessional, that I was notified an appointment would be scheduled & that my children play in the backyard often. Just then another woman got on the phone & loudly stated she was the "owner of the company". She quickly continued to state rudely that they didn't need to contact me then said "And yes someone did jump your wall, I know this because it was my husband". Now in UTTER SHOCK holding back my tears, the only thing I could come up with to say was "Next time I'm calling cops" and I quickly hung up. I immediately called my property management company & explained what had happened. The management's representative was shocked as well. She apologized & explained they never should've entered my backyard before scheduling an appointment first or getting my authorization. She also explained they would be contacting CWC in regard to this incident in hopes it wouldn't happen again. I requested to have someone come to our home to repair some faulty sprinklers so we could continue our new found family-fun-times in our backyard NOT to be treated poorly and make us feel unsafe being in our home again :-( If they had apologized for their misconduct and assured me that this wouldn't happen again I wouldn't have given 1 star... to be honest I probably wouldn't have even left a review but as of yet no one has tried to contact me to apologize. None of this would've happened had they showed some common courtesy & professionalism by scheduling an appointment or at least knocked on my door.
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