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  • You can't say anything bad about the staff at this branch - they are friendly, efficient, and knowledgeable. That part of my experience was pretty great. Then we come to the banking part, and I'm afraid I'm going to have to break up after only a few months. Came to them after getting a mailer offering a bonus for opening an account and having a direct deposit and a minimum balance. OK, I've heard good things about Huntington, and the bonus was a good incentive to give them a try. Opened checking, savings and a credit card that had a cashback rebate. That was 4 months ago. Two months ago, they charged me a monthly maintenance fee I didn't owe. A phone call got that credited and they had no idea why I got charged. Still, hmmm. This month, they dinged me for a late credit card payment. Said it didn't get there until the 13th. It was mailed on the 1st. I called, a snippy person said I needed to allow 7-10 business days when mailing in payments. You kidding me? I have mailed payments all over the country allowing 5 business days and never had a problem. Then I looked at my cancelled check image online - why is there a rubber stamp with the date of the 7th in the middle of the check when allegedly it didn't get there until the 13th? And this month I see my savings interest rate went down. Odd, I checked their rate online - they are paying 4x the rate I get... but only to new customers, and it's only guaranteed for 90 days. I guess that's what happened to me. I became an old customer after 90 days, so it was time for my interest rate to be cut. They don't even show the rates for not-new customers. If you receive paper statements, you can't have online access to statements. First bank I ever ran into that does that. When considering a new bank, I open accounts and then always wait at least 6 months before I go all in and close my other account, just in case things don't go smoothly. I know no bank is perfect and sometimes the annoyances you already have aren't as bad as the annoyances at the new bank. The above story is why I wait those 6 months. So I'm going to stick with my current bank.
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