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  • I had a horrible experience with Dr. Yao, so much so I am making an effort to let all my friends and family know not to come here. When calling the office to follow up on my blood work results, the receptionist informed me there was some abnormality with some of my blood work and that the doctor requested that I come in person to go over the results. They said it is not something they could discuss with me over the phone. Most of the doctors I have been to had always called me to tell me the results, so at this point I figure it was something important and I went ahead and scheduled the appointment. The day of my appointment I had waited 30 minutes in the waiting room and an additional 30 minutes once I was in the patient room. When the doctor finally made it to me she said, "Your blood results came back great, you are only vitamin D deficient so just take some vitamin D pills." Are you kidding me?! I waited 1 HOUR, paid a COPAY, so she could tell me I am perfectly healthy and to buy some over the counter vitamin D pills?! I'm sure you all can understand my frustration now. She said it was against her office policy to make any phone calls discussing results - OK, I understand if it is something life threatening, but being vitamin D deficient isn't. I've spoken to all my colleagues at work under the same health plan and they all had other physicians that either called them with results or could access them through an online portal, WITHOUT A COPAY. Anyway, I also had requested the doctor to test my blood type (the week prior when getting my blood drawn) and she said she would go ahead and test for it. Come to find out, her incompetent nurse assistant wasn't able to find the blood type testing code for Quest, and Dr. Yao's excuse was, "Oh you have to go to Quest to get it tested, we can't test your blood type in this office." Really? It's a simple blood type test, and why didn't she tell me that earlier when I first requested for it? I called Quest as soon as I left the office and they confirmed that the doctor's office is definitely able to request for blood type testing. At this point, I did not even want to waste any more of my time dealing with Dr. Yao or her incompetent staff, the next day I did some research and switched to another primary care physician. I do not recommend Dr. Betty Yao, you will only be wasting your time and money.
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