I cannot imagine better customer service! Today I thought we were going to need to rekey a house due to a misplaced key. Todd answered the phone right away and make sure there was immediate availability to come and help us out. I was almost on the verge of a panic attack on the phone with him but he calmly explained the process and told me that these things happen all the time, and not to worry about it. The pricing is affordable and definitely fair. Luckily we found the key and had to cancel our appointment. I expected there to be some kind of fee since we help up so much of his time. Instead, he just said, "Think of us next time if you need help." I am so impressed by this business and I felt very comfortable dealing with them. I will definitely be calling them anytime I need help with house locks or if I lock my keys in my car.