If I could give zero stars I would. First, the girls who answer the phone are literally so rude and huff and puff through every question. It feels as if they are being put out. Secondly, this company has been out to our home multiple times and cannot seem to figure out what is wrong with the air conditioning, and it doesn't help that every person they send out is equally as rude as the girls in the office. Third, they cannot make their appointments ever! The first time they called a half hour after the scheduled time, and I was already heading out the door to work, rescheduled and they never called or showed up. I had to call them and ask what was up, which I was told oh, I guess I should have called you and told you the technician was behind, rescheduled again and the guy came 4 hours early, which is great except I had other appointments that day that I then had to move around. I will be calling my warranty company and try to figure out a different solution because this company is literally the worst.