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  • Wife and I decided to stay here a couple of nights cause it is up the road and we heard good things about the resort. Within a couple of hours of being in our room we found a dead roach in the shower. I picked it up and flushed it down the toilet. Proceeded to shower and go out to dinner. Kind of disappointed to see this at a 5 star resort. I have stayed in many hotels and never saw a roach in one of them. Fast forward to 145am. I get up to use the bathroom and there is a huge 3 inch roach in the bathroom running all over . I close the door and call the front desk. They send someone up, we open the door and the roach is gone. Where did this thing go? Is it in the room? Staff offered to put us in another room. Wife is exhausted, we did not feel like moving to another room at this time cause 6 hours earlier we just moved into this room. I could not sleep at all. Pretty much the plans we made b4 we went to bed for later in the morning are not going to happen cause we have to move to another room and we both are exhausted from no sleep. Looking back we should have moved to another room at 145am when I noticed the 2nd roach. Now it is 10am they have a room for us. As we are packing to go to next room we find 2 other bugs in the bed. I put them in a glass and bring them to the front desk. Front desk sends one of the two bugs to a lab cause it might be a bed bug. They say they will call us when the lab calls them with the test result. I wanted to leave but my wife wanted to stay. We went to the second room and the entire day we stayed there we did not see one bug. Staff called and told us the one bug that went to the lab was not a bed bug. I was so disappointed regarding the entire stay. We both were so excited for this stay cation. It was going to be the first of many. We both just needed a couple of days to relax and enjoy the limited vacation time we get per year. As I write this there is no way I can stay there again. I dont care how nice the place looks, the Lazy River, the Golf, the spa etc. If you have 3 inch roaches in my room it negates everything else!
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