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| - Okay, this was my third (and LAST) Groupon experiment with salon services. They were ALL disappointing.
Let me say first of all of that Concepts is not remotely a high-end salon, and should not be charging the prices they do. This is a lower-end salon, and you can see this just walking into the 60 Bloor St location. When I booked, the Groupon was for cut plus color, so I asked the receptionist how much more it would cost to also have highlights applied; the extra fee she quoted was NOT the fee that I ended up paying. I paid TWICE the extra fee, plus the Groupon cost--basically more than I would have paid at my usual reliable salon. (I'm so fed up with this Groupon situation--somehow or other it always costs more than you think, when it comes to salons, and I also think you're not treated in a "premium" way if you're there on a Groupon; you're like second-rate to them. Why bother--just pay a little bit more and get proper treatment at a proper establishment.)
My experience was almost totally identical to Anaizah H's below, except I had a different stylist. I won't disclose the stylist's name, but this was not the work of a skilled professional, although they were very pleasant. I didn't at all get what I wanted or what works for my situation--and it's because the stylist had no clue how to work with the color in light of the various variables in my particular case (color history, etc), which a skilled colorist can sort out to a reasonable degree. It wasn't even close to a reasonable solution for my needs--no skilled colorist would have gone for this look (or achieved it by accident or whatever this stylist was doing while pretending it was all according to a perfect plan). To boot, the cut is a weird choppy thing that I just can't work with. I will have to get the colour re-done (if it's even possible to really fix now without ugly brassiness) and, well I have no idea what to do about the cut--wait for it to grow out, I guess.
ADVICE TO THE SALON OWNERS: Spruce up your location. Get your stylists and colorists to specialize in something rather than doing a little of whatever. Get them exposure to ongoing training, especially on color work. Don't let inexperienced colorists touch a client's hair unless you want to promote a low-rent image for your salon, or at least charge way less (and keep them "junior") until they gain more expertise. Invest in professional development--it will help you keep clientele.
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