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  • Now that I have had time to calm down, I want to write to you about yet ANOTHER bad experience that I have had at the Hertz location in Las Vegas. I had written to Hertz about my experience here last fall and received a letter acknowledging that Hertz had some problems at this location and was working hard to improve this location. Yeah, right. Yelp currently rates this Hertz location as 2 stars which is about 1 star higher than they deserve. I arrived there at the Hertz location on 9/29 to pick up my FULL size car. In the garage there were two employees, a male and a female. I asked if I needed to have my coupon applied in advance or if I could do it on return. They gave conflicting answers and then proceeded to get into a discussion. I decided to go inside to have it applied now. The lady proceeded to redo my entire reservation asking me to produce my license, AAA card and Hertz gold club card (All this info they already have on file). I had to tell her how to input my coupon. She then offers me a Toyota Camry or a Chevy Impala. I take the Impala but she later tells me it needs repair and she only has the Camry available. Nobody considers a Camry to be FULL size except for the car rental industry. Camry has a very small 14 cubic foot trunk and this one had a four cylinder engine!!! I ask her to give me the 6 cylinder Nissan Maxima that they previously assigned to me but she starts arguing with me and tells me the Camry is equivalent and that she can't assign me that car because it is not available in the system because it is still assigned to me. Huh???? . National offers to let you reserve a mid size car but choose any car in the aisle (including full size and above) but Hertz can't even find an adequate full size car when you rent full size? What good is gold choice if the employees don't know how to reassign cars? I had 4 people in the car plus luggage. I couldn't rent an SUV because my wife is disabled. The car was underpowered with 4 people and luggage onboard. Also, the trunk was so small we had to put luggage inside the vehicle resulting in a dangerous situation. My adult son dislocated his knee which made the vehicle even more problematic and unsuitable. I am tired of this nonsense. Next time I go to Las Vegas I might try one of the their competitors.
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