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| - This is a place we will not give a second chance.
This place was chosen by my neice for my sisters birthday. My neice called & told them how many we would be & what time we would arrive. I was the first to arrive & the lady who met me at the door who also turned out too be our server, my neice was supposed to call back & give her an exact number. When my neice arrive she again repeated this to which my neice said she did call & tell them a definite number. Either way, nothing was set up for us & they had to put tables together so we could be seated.
As soon as we sat down we were immediately told they were out of Calamari, Ribs, Veal & something else, REALLY??? Someone obviously does not know how to manage the supply of this place. The place was not real crowded but there were a few other tables seated. We watched her run around for a while & finally I asked if I can order a drink. She said yes, took a few drink orders & left without asking anyone else. After I got my drink at least 10 minutes passed before she came back & asked everyone else if they wanted a drink. Drinks were ordered & then some asked for bread. WELL, we were told bread was $1 a loaf unless we ordered food & then it would come with our dinner, REALLY???
Almost 15 more minutes passed before she came back & asked if we were ready to order. We ordered our food & our server decided instead of offering us the choice of soup or salad, she would just bring two big salads to the table. Two people wanted soup instead of salad & this really annoyed our server. Also some people asked for straws because they were not offered with the drinks to which she went & grabbed a handful & threw them on the table. NICE TOUCH!!! The salads came along with the soup but still NO BREAD. As we were finishing the salad, one person in our party asked if we were going to get bread & she said it was in the oven. The bread finally came just before the food came out & the next disaster began. Some of the food was over cooked, some asked for vegetables, no pasta or potatoes & this request was totally ignored. Supposedly they have a Potato/Broccoli mix, well SURPRISE, they were out of Broccoli so a tiny bit of spinach was substituted with the potatoes that several DID NOT AsK FOR.
The entire night you had to ask for refills as they were not automatic & after the food came out some big guy roaming around looking lost came to our table to ask if everything was ok? We told him it was as he looked clueless & nothing would be accomplished by telling him anyway. We watched him walk around & just chat with people at tables never offering to bring more drink or anything. There were two servers, one seemed to be stuck with all the tables in the place with the other occasionally helping but when asked for more drinks, she brought one out & then went in back & started yelling for our server??? TEAM WORK is not part of this place that is for sure.
Once all the plates were taken off the table, two plates with cannoli's were brought & literally just dropped on the table with a, "I decided to just bring the table cannoli's instead of taking desert orders". Nothing was offered to my sister for her birthday, no candle nothing. Finally at the end my sister who I guess has been here been her before asked the two servers who owned this place & what was the issue. They said one of the owners is still a guy named Tony, but he took 3 or 4 days off for the first time in years. Well if this place can go to crap with ONE of the owners gone, Tony should consider getting new partners. The entire experience made you feel like family they had no desire seeing or coming over for dinner. Even if things were a little shaky with Tony gone, unless Tony is the only one who cooks, there is no excuse for OVERCOOKED food. The cooks should cook the same every night. The clueless guy did come & talk to my wife about her overcooked burnt chicken & after she explained the issue, he said I will take care of this. They took her dish off our bill.
OH, the BEST PART OF THE NIGHT, just as we were finishing our dinner food, a table of about 6 came in & sat behind us. After they ordered they were told that the there was NO MORE CHICKEN, they had run out of CHICKEN??? REALLY??? This is one of the main items on the menu as there are several chicken dishes. We were told this was a slow period for them & they BLEW IT.. IF the service can be this frightening with 6 or 7 items off the menu because they ran out, the busy high times must really suck for this place. Then the bill came & 20% was added for tip automatically into the bill. This was service, food or experience warranting a 10% tip. They are going to charge you 20% which actually is now against the law or soon to be & charge you for a basket of bread. This is a place going down hill fast.
First and LAST time coming here for me.
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