We had a ROACH on our wall crawling. We called to have some one spray it took the maintenance 15 mins to get there. We go and spam to the manager he took another 30 mins to come talk to us then told us well I don't know what to tell you the damage is already done. It's dead we can't kill it. Then proceeds to insinuate that maybe we brought it with us or maybe a hitch hiker brought it in. Maybe it was just that we were youbg and blavk he fekt he coukd be so disrespectful. I'm so disgusted with how the Ritz handled the problem MILAN KOPRIVICA has to be THE WORST manager ever.