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  • So we went through the drive thru, granted we went to one of the busiest one near us. They claim to be the number 1 in the las vegas valley. Probably in sales! But not in customer service. Not only did she give me the wrong Chai Tea Latte. She gave me the wrong size in hot chocolate. No caramel in the caramel macchiato. Sent it back to get a little more and still not that much! and she was so rude just taking our order! And had such a bad attitude afterward. She was rushing us to get our orders in. Even ones with LONGER lines, have so much patience. It felt like I couldn't look at the menu at all! I WAS HUNGRY! I was planning on getting a couple wraps too. So glad I didnt! I should not need to add more crap to my drink when I pay for them!!! not worth the money. Never going back to that location. Need to make the employees go back to Kindergarden to learn how to be appreciative about what they have. I never usually get upset from someone being rude. Because I know days can be off especially in customer service, and things happen. You dont know what theyre going through. But when she comes back at you with a grand attitude that makes you feel like your back in middle school 13 years ago. It's something else. Can they give us our money back?
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