Baby, let me start off by saying that I am a world class diva and there are two things I am difficult to please with; my nails and my hair. I can be a tough client because I expect a lot. To these people it matters if you are satisfied or not. I came in with a pretty big chip on my shoulder; I had some pretty horrible service earlier today. The woman who did my nails was patient and attentive to details. She repeatedly described how happy she was that I was pleased with the work she had done. I would recommend that you give this establishment a try ! I will certainly return when I am in the city again. I would offer a tip: 1. Make an appointment- the wait is absurd.