If I could give this a zero star rating, I would. I've been here three times now ever since they've opened and each time gets worse and worse.
Each time that I have been there, I've had to wait more than 10 minutes before someone finally comes and takes my order. Mind you, this place every time I've gone, is never busy and I'm always the only one waiting in line.
Sometimes in the middle of the order they'll just turn around and start talking to the cook. So basically what I'm trying to say is, they have the absolute WORST customer service.
Not to mention the many times they've given us overcooked chicken that's been sitting out for so long. It's overcooked and it's not hot - it's pretty much just chicken jerky at this point. Each time I've called about it, they'd tell me that it had just gotten off the grill and is freshly hot. I've been to plenty other El Pollo locations and I know when the chicken is freshly cooked. When I bring the chicken back to show them, they just say, "oh...yeah that's overcooked." No shit that its overcooked!
Three times now. I tried giving them the benefit of the doubt but never again will I go back there.