On my first few visits here, after they opened and a few months after that, I was met with slow service and a crowded seating area. I read review after review about the long line at the drive thru and how poor the customer service was, so I was reluctant to even try this location.
On my most recent visit there I can say that they have stepped. it. up. They finally have enough staff to work efficiently and quickly! I am here during a crazy happy hour ($3 frapps) and they are working quickly and also maintaining a positive attitude and environment!
My tip still stands -- this place is freezing! So if you tend to get chilly, as I do, make sure you bundle up if you're going to be working inside for a while.
Also, because this location is very busy, they do tend to run out of things during their busy hours which can be a bummer. As long as you have a backup favorite drink, you're good!