I had my new baby/Prius for less than 6 months when someone backed into me. I knew the dealership would outsource the repair so I goggled the right words to find PBW. I stopped in and obtained a quick (and I do mean quick) estimate from Matt. He was absolutely thorough in helping me understand the process (I'm from no-fault insurance states) and worked with the insurance companies estimate/price. The car repair was quick, convenient and I would never now anything happened to the rear bumper by the end result of the repairs. They also took the extra care of cleaning my car. I would go there again, recommend them to others and sing praises. It's not just their quality of work but the customer service as well. I continued to work with Matt, although I'm confident others could have helped, and that personal one on one attention made me not feel like a number but a person they wanted to assist...which is vital after an accident, regardless of how big or little the repair. They made a seemingly horrible situation appear as a simple process and quick resolution.