We stayed in a West Wing room and really enjoyed it. All of the staff was extremely helpful and very friendly. Of course it takes awhile to check-in but if you're checking in on a Fri. or Sat. then you are going to be in line at ANY hotel. I am extremely picky with cleanliness in hotels and this hotel room was definitely clean. My only complaint is that there is no real bathroom. There is a bathroom of course but it's not an actual room. When you walk in you will be on tile floor that is essentially the bathroom. The toilet is in a frosted glass "stall" and the shower is next to it in another "stall." It is very contemporary but if you're not one to use the restroom in front of the person you're rooming with you may feel a tad uncomfortable. The shower is amazing. My hubby took the longest shower he's ever taken. Overall it's a great hotel and great hotel room. Also worthy to be noted is their awesome pools. We had tons of fun there.