Rented a car from this location to attend a family reunion in Utah. Originally request Ford Fusion, but with my husband's need for smooth comfortable ride I felt this may not be the best choice. I called the Avis store and explained my situation, and Irene, Mgr. told me she had a Lincoln Continental turned in and that she would upgrade and for a very little difference in price. WOW, I said yes and we had a wonderful journey. Then it just got better. Apparently after we returned the car, it was delivered back to where it came from in CA. Two days ago, I got a call from the owner and said in cleaning the car out, they found a CD that was obviously personal, and was a talking history of family memories of deceased relatives.
The owner was trying to find out whose this might be. I claimed the CD and it was sent to me.
Now, they could have just thrown the item away - but instead took the time to track me down and inquire if it might be ours.
Talk about customer service, caring and solid American values - Avis gets a ten star rating.
And kudos for Irene and the wonderful man in CA.