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  • This was my second time dining here. The first time was... Horrible. I ordered the chicken panini which is chicken, Swiss cheese, tomatoes, and avocado on focaccia. I switched the bread based on the recommendation of the very friendly redheaded cashier. After a significant wait period, the sandwich came out. 1st try - Not toasted. 2nd time - No avocado. 3rd time - No Swiss cheese. I was so irate that I almost lost it. I didn't even want the staff to fix the cheese issue and remake it. The staff explained that they were short staffed, that my order was confused with order before mine. A gentleman in the back apologized profusely as did the nice cashier. They offered me a $10 voucher to come back and give them a second try. If that service recovery measure hadn't been offered, I was going to walk out (sandwich uneaten)even though I had friends eating there. For the record, my two friends did not have issues with their orders. Also, I came in the midst of rush lunch hour, 12p. Service snafus aside... I came in today to use the $10 voucher at 1130a. I was the only person in line. Order was placed and I received what I ordered exactly as ordered. (Kale salad add chicken with an Americano) Food is fresh and great value for the normal price point for Downtown. Salad was nice and fresh. My two friends who convinced me to eat here the first time when I had my panini snafu come here at least once a week. So this is a solid lunch spot to add to the rotation. I would come back again to eat here. I came on a bad day and want this spot to succeed.
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