I purchased 2 chairs (ordered on-line) and picked up at the store. Yes, it took 6 weeks for the chairs to finally arrive-- v. long time. Chairs are functional, med-quality (you get what you pay for) but improvements to production quality and a few niceties like under foot pads --the wood is rough enough to scratch a floor-- and accurate predrills for where the screws go would greatly enhance the product. That said, after reading the mostly terrible reviews, I was pleasantly surprised with the great service at my local store (College St, TO). They let me unbox the chairs to check them for colour variations, wood finish and to verify that the necessary hardware for assembly was there. Staff were super friendly and helpful, so it looks like the real problem with structube is the on-line side of the business.